Refund policy

Last updated: May 24, 2026

At tarotcards.io, every item is made-to-order. Because each piece is custom-printed for you after you place your order, we are unable to accept returns or exchanges for reasons such as change of mind, incorrect size selection, or color preference.

We stand behind the quality of our products, and you are fully protected in the following cases:

What we cover

We will replace or refund any order that:

Arrives with a manufacturing defect (poor stitching, faded print, holes, etc.)
Has a printing error (misaligned, blurred, wrong design, missing print)
Arrives damaged in transit
Is the wrong item, size, or color compared to what you ordered

How to make a claim

If your order has any of the issues above, contact us at mark@tarotcards.io within 14 days of delivery with:

Your order number
Clear photos of the issue
A photo of the shipping label

Once we've reviewed your claim, we'll arrange a replacement at no cost to you. If a replacement isn't available, we'll issue a full refund to your original payment method.

Lost in transit

If your tracking shows no movement and your order hasn't arrived after:

21 days from the ship date for orders within the United States
45 days from the ship date for international orders

…contact us and we'll investigate with the carrier. If the order is confirmed lost, we'll reship at no charge or refund in full.

Wrong address

Please double-check your shipping address at checkout. We use the address exactly as entered. If a package is returned to sender because of an incorrect or incomplete address, we can reship the order but the customer is responsible for the cost of the second shipment.

What we don't cover

Buyer's remorse, change of mind, or no-longer-wanted items
Incorrect size selected by the customer (please check our size guides on each product page)
Minor color variations due to monitor settings or fabric type
Wear and tear from normal use, improper washing, or damage caused by the customer
Items reported more than 14 days after delivery

EU and UK customers

Under EU Consumer Rights Directive Article 16(c) and UK Consumer Contracts Regulations 2013, the standard 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. As our products are printed to order, they fall under this exemption. Your statutory rights regarding defective goods remain unaffected and are covered by our policy above.